Check-in starts at 2 PM and check-out is before 11 AM, but early check-in and late check-out may be available upon request.

As part of our all-inclusive package, breakfast, lunch, and dinner are included, showcasing a daily menu crafted with fresh, locally sourced ingredients. Our offerings change with the seasons and ingredient availability, ensuring an authentic dining experience. Vegetarian alternatives are available, and we can accommodate special dietary requirements upon request.

Additionally, drinks are included with your stay, featuring house wines, soft drinks, and locally brewed beers.

Pets may be allowed, but only upon request and discussion, as we strive to ensure a comfortable stay for all our guests. Our policies are flexible, and we are happy to explore the possibilities with you.

Yes, we provide complimentary parking for our guests, including secured parking with 6-8 spots, four of which are covered to protect your vehicle from rain and sun.

Yes, our team can assist with booking local tours, activities, and excursions.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

Some of our rooms are located on the same level as our public spaces, including the swimming pool and restaurant, offering a perfect waterside stay in Rwanda’s scenic hilly landscape—all on one level. These accommodations are wheelchair-friendly, with minimal steps for ease of access. Additionally, our dedicated hospitality team is always available to assist and ensure you are comfortably escorted to your accommodations. All services are thoughtfully positioned on the same floor as the bungalows for maximum convenience.

Hosting events or meetings is possible upon request. Please contact us to discuss your specific needs and arrangements.

Please review our booking and cancellation policy for full details.